- Shipping and Returns
Shipping and Returns
When will my order be shipped?
City Costume Wigs understands the importance of fast shipping, but during Halloween orders can take 2-3 days to ship out.
Special flat fee shipping during Halloween will be sent out in 2-3 days via USPS First Class mail.
Orders placed before 12 P.M. C.S.T. will go out that day. Orders placed after the deadline will go out the next day.
Where will my order be shipped from?
Your order will come from our warehouse in either North Carolina or Chicago, IL.
What if an item is out of stock?
We try our best to keep the website updated, but there are instances where an item may be on back order. If we have part of the order, we will ship the partial order and ask the customer if they would like to wait or receive a refund.
How do you determine shipping costs?
Shipping costs are determined by the distance that the wig or wig accessories must travel to you and depending on the carrier. We use both UPS and USPS. Our shipping calculator in your shopping cart will help you to determine the cost for your shipment. Parcel services may be substituted in order for us to get your wig to you on time.
Does City Costume Wigs Ship Internationally?
We currently ship to all of the United States and Canada. Sometimes we do make exceptions. Please contact us for special arrangements. There are currently shipping options for most of Europe and Australia upon check out.
Please note that the delivery dates are approximate and will vary depending on Customs and Border Protection. We do not guarantee delivery dates.
Return Policy Q & A
What is your return policy?
We DO NOT accept used wigs due to due to hygienic reasons.
Happy Customers! Customer service is a #1 priority for City Costume Wigs.
We do accept returns or exchanges within 5 days of receiving your order. The day that you receive your wig will be day #1. Items must be in a new, resalable condition with all tags attached and in its original intact packaging. Domestic orders will be charged a 25% restocking fee and all international orders are subject to a 50% restocking fee. Orders returned due to insufficient addresses will be subject to the same restocking fees.
Eligible Products for return:
- In original condition (not altered, worn, or damaged and with original labels attached) and in its original packaging.
- Odor-Free - If there are any odors, the item will not be eligible or return and will be discarded
- Returned item(s) must be postmarked within 5 days of original receipt
I received a damaged and/or defective item. What should I do?
We apologize if the item has defects and/ or our shipping partner delivered a broken item. If this happens, please contact us within 48 Hours so that we may remedy the situation.
My package was late.
There are no guaranteed delivery dates with U.S.P.S. Priority Mail usually take 2-3 days. First Class Mail usually takes 3-5 business days, but it could vary. There is no guarantee with U.P.S. Ground services. This service is more likely to arrive within 2-5 business days. The only guarantee is UPS Next Day and Second Day Air.
Are shipping charges refundable?
No. Shipping charges are non-refundable.
Can I return my order without talking to you?
No. We do not accept returns that are not prearranged.
I received a special promotion for free shipping with my order, but want to return my items.
We will gladly accept these returns, but you will in this case have to pay for shipping. $20 will be deducted for shipping costs.
3 Steps that you MUST take to return or exchange your wig:
Step 1. Request an Authorization
Send us an email to firstname.lastname@example.org and let us know which item you have and why you want to return it.
Your Must Include: Your First & Last Name, Order Number, and Zip code where it was shipped to.
Step 2. Follow the Mailing Instruction:
A customer service representative will respond to your email and give you instruction on where to send the item. Follow the mailing instructions and please include your packing slip with your wig.
Step 3. Refund
When we receive your wig returned in a good, salable condition, then you will be refunded via the original payment method. Please note that it will take Approx. 6-10 business days for the funds to reach your account.
We will NOT honor:
wigs showing signs of wear
without original tags and packaging
(including nets, if applicable)
NOTE: The customer is responsible for all shipping charges related to the return or exchange. City Costume Wigs is not responsible for items lost in transit during the exchange or return process. Collect on Delivery (COD) shipments will be refused. Any shipping charges related to the original order will NOT be refunded.